Biometric Information Policy


 Purpose and Scope
 
This Biometric Information Policy describes how Thryve collects, uses, retains, and protects biometric information in connection with its optional face recognition features. These features are designed to support accurate identification of consenting individuals so that observations, events, and assessments are associated with the correct person within the platform.
 
Use of face recognition is voluntary. Users may enable or disable these features at any time. This policy applies to all biometric information processed through the Thryve platform.
 
Biometric Information Collected
 
When a user provides consent, Thryve generates a facial template, sometimes referred to as an embedding, derived from images captured by the system. This facial template is used to recognize the consenting individual when they are present in a monitored area.
 
Thryve does not store raw facial images as part of the consent or enrollment process itself. Separately, and as part of normal system operation, Thryve may capture and temporarily store images or video frames from cameras in monitored areas. These images may include individuals regardless of whether biometric consent has been granted.
 
Use of Biometric Information
 
Biometric information is used solely to support platform functionality. This includes recognizing a consenting individual when they are present in a monitored area, associating observations, events, and assessments with the correct user profile, and supporting reporting, monitoring, and longitudinal analysis within the platform.
 
Biometric information is not used for advertising or unrelated commercial purposes. Thryve’s analytics are intended to support human review and decision making and are not designed to produce automated decisions with legal or similarly significant effects.
 
Consent and Scope
 
Biometric consent is associated with an individual user account. Authorized administrators may configure which locations or cameras apply to a consenting user. If a user is later added to additional locations or organizations within the Thryve platform, existing consent applies unless and until it is revoked.
 
Face recognition is not required to access the Thryve platform. Certain features may be limited or unavailable if biometric consent is not enabled.
 
Revocation of Consent
A user may revoke biometric consent at any time through the Thryve dashboard. Upon revocation, facial templates associated with the user are removed from the system and Thryve will no longer recognize the user as a known individual. Going forward, system generated descriptions related to that individual are anonymized.
 
Revocation applies on a prospective basis. It does not require deletion of historical records, narratives, or images that were generated prior to revocation as part of normal platform operation.
 
Image Capture Following Revocation
 
Even after biometric consent is revoked, cameras may continue to capture images or video frames in monitored areas as part of normal system operation. While Thryve will not identify the individual as a known person after revocation, images or video frames may remain visible to authorized users reviewing system outputs.
 
Retention of Biometric Information
 
Thryve retains biometric information only for as long as reasonably necessary to provide platform functionality, maintain system integrity and accuracy, comply with applicable legal and contractual obligations, and support legitimate operational needs. Biometric information is retained only for the purposes described in this policy and is not maintained longer than necessary to fulfill those purposes. When biometric information is no longer required, it is deleted or rendered unusable in accordance with Thryve’s standard data management practices.
 
Third Party Processing
 
Thryve uses third party cloud and artificial intelligence infrastructure providers to support biometric processing and platform operations. These providers act on Thryve’s behalf and are contractually restricted from using biometric information for their own independent purposes.
 
Security Measures
 
Thryve employs administrative, technical, and organizational safeguards designed to protect biometric information against unauthorized access, disclosure, alteration, or misuse. These safeguards include access controls, audit logging, and secure infrastructure practices appropriate to the nature of the data and the platform.
 
Auditing and Accountability
 
Thryve maintains audit logs that record biometric consent grants and revocations, including timestamps and associated user actions. These logs support accountability, system integrity, and compliance efforts.
 
No Requirement to Provide Biometric Information
 
Users are not required to provide biometric consent to access the Thryve platform. Choosing not to enable face recognition, or revoking consent, will not prevent general platform access, although certain features may operate in a limited manner.
 
Updates to This Policy
 
Thryve may update this Biometric Information Policy from time to time to reflect changes in technology, legal requirements, or platform functionality. Updated versions will be made available through the platform or website as appropriate.
 
Last updated January 1, 2026
 

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